SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently received my new sunhat and I'm absolutely thrilled with it. It is as if the summer season has gifted me with its best purchase! The hat arrived just in time, when the sun was at its peak, making it a timely addition to my wardrobe. One of the things that immediately stood out for me this sunhat is how lightweight it is. This feature makes it incredibly easy to carry around – whether in a beach bag or handbag. Unlike other hats that can be cumbersome and heavy, this one feels almost weightless on my head It's like wearing a feather - you hardly feel its presence! In to being light as air, another aspect that I am really impressed by is the comfort level of this hat. Its inner lining fits snugly around my head without causing any discomfort or itchiness which some hats tend to do after prolonged wear. The material seems breathable too which means no more sweaty scalps under scorching heat! 😎 Not only does it tick all boxes in terms of practicality and comfort but also adds a stylish touch to my sunny day outfits. So here's raising a toast: To lightweight comfort and chic style beneath glorious summer skies!
Perfect!!!!!!
Love the straw hat. It's stylish and protects me from the sun too. Every detail of this hat contributes to its outstanding quality – from the material used in its construction to the way it fits perfectly on your head.
This is a must-have for beach days, keeps you cool while looking hot!
The quality of this hat is truly beyond compare! From the moment you first lay eyes on it, it's clear that every stitch and seam has been crafted with meticulous precision. It exudes a level of elegance that is not commonly found in such items. The design speaks volumes about its sophistication, making it an absolute standout piece.One cannot help but admire the outstanding of this hat. Despite being incredibly sturdy, there's no compromise on its overall aesthetic appeal. This blend of robustness and style makes it a must-have accessory for anyone who values both practicality and fashion sense. The fabric feels durable yet soft to touch which assures longevity while offering maximum comfort throughout wear. It boasts superior craftsmanship coupled with an unerring attention to detail resulting in an accessory that stands out both for its beauty and lasting nature - truly an exemplar representation of what high-quality means in terms of hats.🙌
Fits like a dream and looks even better! This has become an essential part of my wardrobe now 💖