SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My Pomeranian can't get enough of this octopus toy! The rope feature is a great touch, it's durable and stands up to her constant chewing. Plus, it's so cute - we love seeing her toss the little plush octopus around. 💕🐾
Great toy! Keeps my cat entertained for hours. Highly recommend.
bought this for my doggo and he loves it. keeps him busy when i'm from home which is a lifesaver. good quality too 🐶💪.
Durable, fun and pet-approved - this plush rope toy is a hit!
I have two very energetic kittens who are obsessed with their new toy! It’s soft but sturdy, perfect for endless games of tug-of-war between them.
it's ok
this one really holds up even with my dogs rough play style 👍 the plush part is adorable while the rope makes it more than just another stuffy
Our little guy absolutely adores his new friend! He drags it all over the house and nibbles on the ropes without causing any damage to himself or the toy. A win-win situation in our book!
Pet loves it, keeps them busy. A total win in my book!
The design of this pet toy is genius - combining both plush and rope elements creates an engaging experience for pets of all types. My cat particularly enjoys pulling at its tentacles!
Cute design, sturdy material. My dog can't get enough of it.
I was initially skeptical about the durability of this plush rope toy, but it has far exceeded my expectations. My dog loves to chew and usually destroys toys within days, but this one is still strong weeks later! The octopus design adds a fun twist that really seems to intrigue him. Plus, the rope element provides dental benefits as well - I've noticed his teeth looking cleaner since he started playing with it.
Keeps pets engaged and happy - what more could you ask for?
didn't disappoint