SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 I cannot express enough how this hat has become an absolute lifesaver during the summer months! It's not just a simple accessory, but also a protective gear that effectively keeps my face shielded from the harsh rays of the sun. One of the most features is its ability to provide adequate protection against harmful UV radiation. This that while outdoors, my skin remains safe and healthy without any fear of sunburns or other related issues caused by prolonged exposure to sunlight. The adorable little cat ears on top add a delightful touch. They're so cute and whimsical, making this hat stand out among others in terms of design and style. These playful details have transformed what could be seen as an ordinary piece into something much more attractive and unique. This combination of both function and fashion makes for an excellent product which serves its purpose while allowing me to maintain my personal style statement at the same time. 😻 In short, if you're looking for something efficient yet stylish for your summer wardrobe, then look no further than this fantastic hat! Not only does it offer superior sun protection but also adds a dash of cuteness with its lovely cat ear design – truly a must-have item for every feline enthusiast out there!
This is a fun, stylish way to keep cool in the heat. The cat ears are an adorable touch!
loved this hat
No more squinting in bright sunlight for me, thanks to this fantastic hat! 🌞 It's an absolute game-changer and has truly revolutionized my outdoor experiences. Before I had this hat, stepping out into the harsh glare of the sun was always a struggle. The intense brightness would cause me to squ constantly, leading to discomfort and annoyance. But now with this marvelous piece of headgear, those days are behind me. This hat strikes the perfect balance between utility and aesthetics; offering protection against bright sunshine while simultaneously presenting a delightful design feature with its lovely cat ear accents. So if you're someone who values both functionality and fashion, then look no further because this hat checks all boxes effortlessly! Whether your goal is protecting your vision or making a stylish statement – or even better: both – then you can't go wrong with this wonderful product!
bought this as a gift for my friend and they loved it. They said it's comfortable, provides great shade, and absolutely adores the cat ear detail.
👍 👍 👍
This hat is a perfect blend of fun and functionality. The cat ears add a whimsical touch while the wide brim offers ample sun protection. It's my new summer staple!
I'm thoroughly impressed by this hat! Not only does it protect me from the harsh summer rays, but its unique design with cat ears brings out my playful side.
Sun protection meets fashion-forward style in this unique piece. I love how comfortable it feels, not to mention that irresistible charm brought about by those cute little feline touches!