SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this fountain! It's transformed my garden into a tranquil oasis. The birds are loving it too, and I'm enjoying watching them splash around. đ The solar feature is an added bonus - no need for batteries or electricity!
I've had other fountains before but this one tops them all. It's eco-friendly, looks stunning in my bird bath and attracts so many beautiful feathered visitors to my garden.
who knew going green could be so rewarding? đą we're saving energy with the solar-powered pump and providing a water source for local wildlife at the same time! plus, it adds such charm to our backyard.
Having this in our garden has not only attracted more birds but also given us countless hours of relaxation as we watch nature unfold right before our eyes. The fact that it uses solar power makes us feel good about doing something positive for the environment too.
This fountain is a joy to have in our garden. The solar feature works perfectly and the birds can't seem to get enough of it!
the best part about this water feature? no cords, no fuss! just pure solar-powered magic that the local birdlife loves as much as we do.
Wow, what a fantastic addition to my yard! It's eco-friendly, easy to use and attracts so many beautiful birds.
i'm loving how simple this was to set up. plus, it's powered by the sun - good for us and great for nature!
It's amazing how something so small can bring such big joy. Our feathered friends are always visiting now thanks to this lovely little fountain.
the whisper-quiet operation of this solar-powered gem has made our backyard a peaceful haven for both us and the birds
all right
this thing is awesome! not only does it look cool but i love that its eco-friendly too đđ
I never thought I'd be able to attract so many different types of birds with one simple addition. This solar fountain has been wonderful!
itâs become my morning ritual - sipping coffee while watching all sorts of pretty birds frolic around our new water feature...love that its powered by sunlight âď¸