SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This delightful amphibian sculpture really caught my eye with its intricate detail and lifelike appearance. Being made from resin, it possesses a solid weightiness without being overly heavy - ideal for placing in various spots around my yard or even inside the house. A real conversation starter!
Just what I needed for adding charm to my backyard pond area â a cheerful-looking amphibian friend who greets me daily with his jovial expression đ His resilience through varying weather conditions deserves applause đ
This adorable little guy was just what I needed to complete my pond setup at home! Heâs got such a friendly face that never fails to put a smile on mine whenever I pass by him each day đ Not only does he look great but heâs also impressively resilient â still looks brand new after several months outside.
What a delightful addition to my garden! This little frog statue is just the right size and has such a friendly face. I love how resilient it is too, standing up well to all types of weather.
The craftsmanship of this lovely amphibian statue is truly commendable - full marks for attention-to-detail đ It's been adorning my front porch for weeks now and not once have I had issues with chipping or fading colors despite harsh sunlight beating down upon it daily. An undeniable asset in sprucing up one's living space indoors or outdoors.
Fantastic purchase! This lovely creature fits perfectly amidst flowers in my garden patch. It seems quite resistant against weather changes as well which makes me even happier about buying it.
I've been looking for something unique to add some personality to my patio, and this frog figurine is perfect! It's so detailed and surprisingly sturdy - definitely worth every penny!
This charmingian sculpture caught my eye with its intricate detail. The resin material feels solid yet not overly heavy - great for decorating both indoors and outdoors.
The craftsmanship on this cute little guy is impressive. He brightens up my porch and handles the harsh sunlight like a champ without any fading or chipping!
I absolutely adore this charming little frog statue. It's the perfect addition to my garden decor, adding a touch of whimsy and character. The resin material is durable and has held up well against all sorts of weather conditions. Truly, it's an excellent purchase that brings me joy every time I see it! đ¸đź
Absolutely smitten by this delightful frog statue! Its quaint charm adds character wherever placed, be it among potted plants or alongside water features in the yard.