SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
đș Oh, what a delightful little gizmo this is! I must say, it's simply the best toy I've come across for my beloved furry companion. It has become an absolute favorite in our household and manages to keep my usually finicky feline friend thoroughly entertained for hours on end. My pet is quite discerning when it comes to her playthings - she doesn't take easily to just any old thing tossed her way. However, with this specific item, she was absolutely smitten from the get-go. There's no denying that she loves this one more than any other toys her collection. One aspect of this fantastic gadget that truly stands out is its remote control feature. This innovative addition takes interactive playtime to a whole new level! With the convenience of being able to engage and interact with my cat from anywhere within the room without having to physically move closer or further away makes play sessions so much more enjoyable for both me and my cat. Seeing how much entertainment and happiness it brings into our lives only reinforces how highly recommended this product is!
got this toy for my cat and he can't get enough of it! it's amazing how much energy he has when playing with this rolling car. super easy to operate too thanks to the handy remote control.
I was for a fun way to keep our two cats active during the day, and I'm thrilled that I found this product! They're both obsessed with chasing after it, which gives them plenty of exercise. Plus, being able to steer it myself adds an extra layer of fun đ
Absolutely love this little gadget!
I was looking for something that could our two furballs busy during the day and stumbled upon this gem! They just adore chasing after it all over the place - talk about getting their daily exercise đ
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Wow, this rolling toy has made playtime more interactive than ever. Easy to control and fun
bought this for my furry buddy and he loves it. gets him moving
My cats are obsessed with this gadget!
Fun
Never seen my cat so entertained! Love it!