SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This grill net is a true revelation for any BBQ enthusiast like myself! It's non-stick, which means I don't have to worry about my steaks or ribs sticking and tearing apart. The even cooking it offers has made my grilling results consistently perfect every single time. Not only does the food taste heavenly but also looks professionally done, impressing everyone at our family gatherings. But seals the deal for me is how easy this tool makes cleaning up afterward - no more scrubbing off stubborn burnt bits from traditional grates! This gadget has truly transformed my barbecuing experience, making it more enjoyable and less of a chore.
This grill net is a lifesaver! It's non-stick, easy to clean and makes my steak and ribs taste heavenly. Best BBQ tool I've invested in!
Ever since I got this grill net, my BBQ parties have been nothing short of amazing. Its non-stick feature guarantees that steaks are grilled to perfection every time and cleaning up afterward couldn't be easier. Plus, it holds ribs just right for even cooking - no more worrying about them falling apart on the grill! This gadget has definitely taken our cookouts up a notch.
couldn't believe how much easier bbq became with this nifty gadget. steaks are perfectly grilled every time, cleaning up is a breeze too
This tool has revolutionized my BBQ sessions - evenly cooked meat every time.
what a gem of a tool this is! it's non-stick and super easy to clean, making my bbq sessions more enjoyable. the steaks and ribs come out perfectly every time thanks to the even heat distribution. i'm so with this investment - it's truly enhanced my grilling experience.
worthwhile
I've always loved hosting barbecue parties but hated dealing with sticky grates and unevenly cooked meat. That was until I got this fantastic tool! Its non-stick feature ensures that nothing sticks to it - not even those juicy spare ribs or thick steak cuts. The rack holds everything just right, allowing for an evenly cooked result that never fails to amaze my guests. And if you're wondering about clean-up after all the fun? Well, let's just say that part becomes as breezy as the party itself thanks to its easy-to-clean design. In short, this barbecue tool has elevated our cookouts and made them much more hassle-free!
I absolutely love this non-stick grill net! My barbecues have never been better - the rack holds my steaks and ribs just right for even cooking.
A must BBQ gadget; it simplifies cooking and cleanup significantly.
wow...this bbq tool has taken our family cookouts to another level no more struggling with sticky grates or unevenly cooked meat. it’s simply amazing!
While the Net excels at keeping food from sticking, cleaning it can be challenging. It is suitable for both steaks and ribs, offering decent performance.
I was pleasantly surprised by how much easier barbecuing became after getting this handy gadget. The steaks are grilled flawlessly every single time, not to mention the ease in cleaning up afterwards due to its non-stick feature. This barbecue tool has definitely taken my outdoor cooking skills up a notch.
Non-stick, easy to clean and perfect for grilling steaks and ribs!
The Grill Net is a functional BBQ tool. It prevents sticking, though it's a bit cumbersome to clean after grilling ribs or steak.