SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been searching for something that allows us to play table tennis at home without taking up too much space, and this net does the trick! It’s super simple to install on various tables around the house. Plus, it's durable enough to withstand intense matches between my kids. We've definitely gotten our money's worth out of this purchase – great value!
this portable net is fantastic, fits perfectly on our dining table. Kids love it and it's easy to set up and store away. Perfect for spontaneous ping pong matches
We absolutely love how versatile this retractable net is! It turns any flat surface into an instant ping pong setup which has been amazing during gatherings or just casual evenings at home. The tension holds well even after repeated use, and packing it away takes mere seconds when we're done playing. A must-have for every household that enjoys quick yet engaging activities.
sturdy design, takes seconds to install. Kids are having a blast!
I was at first but this retractable net exceeded my expectations! It’s super convenient, attaches to almost any table and we’ve had so much fun friends using it
fun
The versatility of this net is amazing; we've used it indoors and outdoors without a hitch. It's sturdy yet lightweight making it the ideal companion for family gatherings or casual playdates.
Easy to set up and fits most tables. Good for casual play, but not for professional training sessions.
This retractable net is perfect for small spaces. It sets up quickly and fits securely on various tables. We've had a blast playing ping pong without needing a full-sized table. Great quality and very convenient!
awesome product
This retractable table tennis net is a fantastic addition to our home. It's incredibly easy to set up and fits almost any table, making it perfect for spontaneous games. The build quality is impressive, and it's very portable. We’ve had hours of fun with friends and family since we got it. Highly recommend this product for anyone looking to enjoy ping pong without needing a full-sized table.
easy to set up, fits any table. Great for quick games with friends
Super easy to use, this portable net has made our family game nights much more exciting. It’s sturdy, lightweight, and takes seconds to set up or store away. Highly recommend it for anyone looking to add some fun at home.
Decent quality and functionality. Convenient for impromptu games at home or in the office, though not competition-grade.
we love this net, it’s portable and perfect for our small apartment