SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The portable air blower that we recently purchased has truly become a valuable asset for our family BBQs and gatherings. Its compact size, which initially caught our attention, makes it incredibly easy to carry around from one place another. Whether we're grilling in the backyard or at a nearby park, this handy tool travels with us without any hassle. Despite its small and lightweight structure, the power of this air blower is nothing short of impressive. It's hard not to be amazed by how such a small device can pack so much punch! This powerful performance ensures that there are no compromises on efficiency when using it. One significant advantage we've noticed since incorporating this tool into our grilling routine is the quicker start times on our grill. In the past, getting the grill up to temperature was often time-consuming - keeping everyone waiting around in anticipation of their grilled favorites. However, with this new addition to our BBQ toolkit, those days are long gone! Nowadays, thanks to this portable air blower's effectiveness in fanning flames efficiently and quickly heating up charcoal or wood chips within minutes. As such, everyone gets served faster than ever before – making every barbecue gathering even more enjoyable. 🔥
I'm absolutely thrilled with this product...it's like having your own personal wind machine for your grill Easy as pie to operate too...just point it where you need some extra oomph & watch your coals ignite like magic ✨ Definitely recommending this bad boy to all my fellow BBQ enthusiasts!
Such a handy little tool! It's small, simple to operate
👍
this air blower has made our weekend grilling sessions so much easier. we're not wasting time trying to fan the flames anymore. just point and blow, and you've got yourself a roaring fire in no time at all. 🍖
It's compact, easy to use, and really gets the fire blazing quickly. Love it!
Recommending this cool gadget
compact, powerful, super portable