SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was surprised by how effective this small device is. It’s quiet but delivers a great cooling effect, especially useful while working from home or reading on the porch
The handheld mini air conditioner fan has been an incredible addition to my daily routine especially during these sweltering summer months living in a city with high humidity levels makes every day feel like a struggle but this tiny yet powerful device provides instant relief wherever I am whether I'm working from home lounging on the patio or taking public transport it's compact design allows me slip into backpack purse effortlessly while battery longevity ensures continuous comfort throughout entire day couldn't be happier with purchase!
I bought this mini air conditioner fan for our family road trips, and everyone loves it! It's very user-friendly with simple controls that even my kids can handle. It provides just the right amount of coolness on hot days without being too overwhelming or noisy.
Cool
i absolutely adore this little fan! i bought it mainly for those unbearably hot days at work where our office AC just doesn't cut it sometimes. it's lightweight and portable enough that i can carry around easily from meeting room to meeting room or even outside during lunch breaks without any hassle whatsoever plus charging via usb makes things so much simpler since i'm always near one anyway highly recommend
A handy tool for a quick cool down. The airflow is satisfactory, and it's very portable. However, the cooling power isn't very strong and the battery needs frequent recharging.
perfect hot days at the park, easy to carry and very effective
The handheld design of this mini air conditioner fan makes all the difference for me! It’s lightweight and fits perfectly in my hand or backpack pocket. I've used it during long walks and even while gardening, and it's always provided a refreshing breeze when needed most.
This mini fan is a must-have for summer. Keeps me comfortable all day long
This device offers decent cooling for its size. It’s lightweight and easy to carry around, but the battery life could be better. Suitable for short-term use on hot days.
Lifesaver
This portable mini air conditioner fan has been a lifesaver during the summer heat. It's compact and easy to carry, making it perfect for my daily commute or weekend hikes. The battery life is impressive, lasting several hours on a single charge. I also love how quiet it is, allowing me to use it without any disturbance.
Compact and functional, this little gadget provides a nice breeze. It's convenient for personal use, though the cooling effect is minimal. Battery life is average but manageable
great little gadget, fits in my purse and provides instant relief from heat
This portable mini air conditioner fan has quickly become my go-to gadget for staying cool. I was initially skeptical about its performance due to its size, but it exceeded all my expectations. The device is incredibly easy to use and fits perfectly in my hand or bag. I've taken it on several road trips and outdoor activities, and it's always provided a refreshing breeze when needed most. The battery life is impressive; it lasts several hours on a single charge, which means I don't have to worry about constantly recharging it. Additionally, the noise level is minimal, allowing me to use it at night without disturbing anyone's sleep.
Fantastic
i'm really impressed with this little device. it's powerful enough to cool me down quickly but small enough to fit in my bag easily. i take it everywhere now – from the office to outdoor picnics. plus, it's super quiet which means i can use it at night without disturbing anyone