SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product exceeded my expectations - the material feels durable yet soft to touch. Love how it adds an authentic flair to my cosplay outfit!
Wow! This hat is just fantastic. 😍 It's a perfect size and has an authentic feel that really takes my cosplay game to the next level. The material is sturdy, yet comfortable, which makes it easy to wear for extended periods of time without any discomfort. I love it complements my outfit and adds that extra touch of realism to my character portrayal. Definitely worth every penny! 👏👌
This adorable straw hat has become an instant favorite in our household! Both my husband and myself are big fans - we even got our kids into the series too now they're old enough 🤗 We each have one; they’re incredibly well-made with high-quality materials that resist fraying or damage over time despite regular use (and believe me when I say we do use them regularly!). They also provide surprisingly good sun protection on hot summer days while staying true to their iconic design from the show we all love so much 💖
I am absolutely thrilled with this purchase! The quality is top-notch and it fits perfectly. It's comfortable to wear for long periods of time and maintains its shape well.
I'm one for writing reviews but this hat truly deserves some praise! As a fan of anime, I've always wanted something tangible from the series and this straw hat exceeded all expectations. The quality is exceptional - you can tell it's made with care and attention to detail. Plus, its durability means I don't have to worry about it getting damaged easily at conventions or parties. A must-have accessory for any fan!
Amazing hat! Great attention to detail in design, sturdy make, and just the right size for me. Couldn't be happier with this buy.
A must-have accessory for any fan out there! Not only does it look good but also offers decent sun protection without compromising on style.
Wow! Just wow! The craftsmanship that went into making this hat is clearly evident in its quality and durability - worth every penny spent!
This item has brought so much joy in our household - even got one each for the kids who now love wearing them around all day during summer holidays.