SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My little one is completely and utterly enamored with this cap She's been wearing it non-stop ever we bought it, expressing absolute delight in the most adorable ways. The focal point of her fascination lies primarily in the exquisite embroidery of the cat that adorns this cap, an element that she finds irresistibly cute. It's simply perfect for my child's taste. Its design stands out due to its charming depiction of a cat which resonates deeply with her love for these cuddly creatures. It fits like a dream on her head without causing any discomfort or inconvenience. There are no tight spots pressuring certain points nor is there any loose hanging fabric disrupting her view or movement - just pure comfortable snugness all around! Despite being subjected to frequent wear and tear â inevitable given my kiddoâs active lifestyle â the hat has held up remarkably well. Neither has there been significant fading of color nor noticeable damage to its structure. Purchasing this cap was indeed a great buy from every perspective đđ
This hat has become an instant favorite in our house - both my daughter AND husband want to wear it! Itâs not only stylish with its lovely cat embroidery but also practical as it shields from sun perfectly on those hot summer days âď¸
Snagged this cap for my little one who's crazy about cats... Honestly, wasn't expecting much but it me away! From the top quality to the adorable design and let's not forget how comfy it is. Best part? My kid won't take it off now đ¸ Worth every cent spent.
cute and comfortable
my daughter can't get enough of her new cap! she loves showing off the cute detailed kitty stitched on it. plus, fits like a glove and stands up well to all sorts of rough play. couldn't ask for more from a purchase đđ
The cat cap is just too cute đ¸
good
The perfect blend of style and practicality
đđđ
my daughter absolutely dotes on this cap!
Super