SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! My pup is absolutely smitten with this interactive treat toy. It's been a real lifes, keeping her entertained and active while I'm with work. The quality of the toy is top-notch too - it's held up against her relentless chewing without any signs of wear and tear. A definite must-have for all dog owners out there! 🐾
Perfect toy for keeping my dog mentally stimulated and physically active!
my little furball just can't get enough of this thing, he loves it to bits! keeps him occupied when i need some peace and quiet plus it’s super durable after weeks of gnawing no damage at all, so worth every penny 💖💖
A durable, fun treat-dispensing puzzle that my pup absolutely adores.
Awesome
This interactive toy has become my dog's new best friend. He spends hours playing with it, trying to get the treats out which not only stimulates his mind but also provides a good physical workout. The material used in making this product is sturdy yet safe for my pet - an excellent combination indeed!
recommend
The quality is superb, withstanding even the most aggressive chewers. And the best part? Seeing how happy and satisfied my guy is after figuring out how to get those treats out.
This interactive toy is a hit! Keeps our furry friend happily occupied.
nice
What a wonderful invention this interactive treat toy is! My dogs are completely obsessed with it, they love the challenge of trying to retrieve their rewards from inside. Not only does it keep them mentally sharp, but also physically active as they toss it around. Plus, I've noticed less destructive behavior since we introduced this into our home - they're too busy playing with their new favorite thing!
my dog loves it