SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been somewhat of a gardening enthusiast, but my previous trimmer was causing me more trouble than it was. It had become quite the hassle to deal with, and I found myself in need of a replacement. After some consideration, I decided to try out this new cordless trimmer that caught my eye - and boy oh boy, am I impressed! Firstly, what struck me about this product is its lightweight design. Despite being so easy to handle and manoeuvre around the garden due to its weightlessness, it doesn't compromise on power at all. In fact, it's robust enough to tackle even the thickest branches in my garden without any strain or struggle. The power behind this tool is truly commendable as well; it effortlessly cuts through thick foliage like butter which used to be quite a task with my old one. This has made maintaining my garden not only easier but also quicker allowing me more time for other tasks. Moreover, the feature that sets this trimmer apart from others is undoubtedly its cordless nature. No longer do I have to worry about tripping over pesky wires scattered across the lawn or struggling with reaching far corners of the garden because of limited wire length – an issue that constantly plagued me before. In addition, being cordless gives you such freedom when using it; you can move around freely without having any restrictions holding you back which makes trimming your hedges much less cumbersome. Considering all these benefits combined with how efficient and effective it has proven itself in keeping up with regular use since purchase - I can confidently say that every penny spent on acquiring this fantastic piece of equipment was absolutely worth it! The joy and ease brought into gardening by using this device are simply priceless 😊
As someone who takes pride in their yard’s appearance, getting this cordless trimmer has been an absolute game-changer for me. Its performance is top-notch and cuts through thick bushes like butter while still offering precision for those delicate areas. Being able to move freely without cords tangling around has made everything so much easier!
I was skeptical at first, but this cordless trimmer has exceeded all my expectations. Highly recommend!
My got me this fantastic cordless trimmer as an early birthday gift and I couldn't be happier. It's ergonomically designed, easy to handle, and the battery life is nothing short of impressive. The best part? No more wrestling with cords! This has made my gardening work so much more enjoyable.
This trimmer is a beast! It powers through overgrown hedges with ease. 🌳👍
For years now, maintaining our hedge line used to be such a chore but not anymore thanks to our new cordless electric trimmer! It's incredibly easy-to-use and surprisingly light which makes maneuvering around effortless even for someone petite like myself. Plus its power doesn't compromise its noise level – it's super quiet compared to other models we've had before.
as described
So lightweight and easy to use, my gardening chores have become a breeze!
No cords, no fuss! This cordless trimmer has made hedge maintenance so much easier.
Powerful yet quiet – I can now maintain my garden early in the morning without waking up the whole neighborhood.
Love how portable this is. Now I can reach every corner of my yard with ease.
Super tool for any green thumb out there. Cuts through thick branches like butter!
This is hands down THE BEST tool for any thumbs out there! The battery life on this baby is phenomenal - it lasted through all my hedges without needing recharging. And did I mention how quiet it is? No more annoying the neighbors with loud noises early in the morning! A big thumbs up from me 👍.
fine
Finally, a tool that makes gardening fun again! And the best part? No more tangled cords!