SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently took this expandable travel backpack on a weekend trip and it was amazing! The USB charging port is super handy especially when you're always on the go. I managed to fit all my clothes toiletries and even my laptop without any issues. It's lightweight but durable which makes it perfect for both short trips and long adventures 🌍 Plus, the design is sleek enough that you can use it for work or casual outings too. Seriously, this bag has everything you need. First off, it's got these awesome compartments that keep everything organized so no more digging around trying to find your stuff at the bottom of your bag. And let's talk about comfort; those padded straps are a lifesaver if you've got a lot to carry around all day. Another thing I love is how easy it is to expand or shrink depending on what you’re packing. Need extra space? Just unzip one section and boom—instant roominess! Not hauling much? Zip it back up and it's compact again. Super versatile! The material feels really sturdy like it'll last me through tons of trips without falling apart plus it's water-resistant so no worries if you get caught in some rain 🌧️ And honestly I'm kinda obsessed with its look—it’s stylish enough that I don’t feel like a total tourist lugging it around town You can totally rock this at the office gym or while grabbing coffee with friends It fits right in anywhere
Excellent
i can't believe how much stuff fits in this backpack it's like mary poppins' bag lol 😂 seriously though the expandable feature is awesome because sometimes i overpack (who doesn't) also love having the usb port so i'm never scrambling to find an outlet at airports highly recommend if you're looking for something versatile and stylish
i love this bag it's so practical! fits all my stuff without being bulky and the usb charger is super convenient no more dead phone batteries while traveling highly recommend!
Fantastic
This backpack is a travel must-have! The expandable feature is perfect for those last-minute souvenirs. Plus, the USB charging port saved me during a long layover. Super comfy straps and lots of compartments make it easy to stay organized.
ok
Took this on a weekend getaway and was blown away by how much I could pack in it. The USB port is such a clever addition. Comfortable to wear even when full, thanks to the padded straps.
Perfect travel buddy! Tons of space and the USB port is super handy.
This travel backpack has been a lifesaver! As someone who travels frequently for business, having a reliable bag is crucial. The compartments are well thought out; there's space for everything from documents to gadgets. The USB charging port means I can keep my phone charged during those long layovers without hunting down outlets in crowded terminals ✈️
recommend
Comfortable straps lots of pockets excellent for trips
convenient
Perfect for my daily commute and weekend trips alike! The design looks sleek but can hold so much with its expandable section. USB charging port has been incredibly useful too!
Love this bag. Spacious and that USB charging port is a amazing!
Super practical! Expandable feature and USB charger are awesome for trips.
bought this pack mainly cuz of good reviews didn’t expect much tbh but man was i wrong used it as carry-on during recent flight had zero issues fitting essentials plus some extras love how organized everything stays pockets galore haha usb chargey thingamajig legit works wonders not worrying about dead battery mid-trip comfy straps too no shoulder pain after hours lugging around definitely worth every penny
This backpack rocks! Fits everything.
Very handy expandable design with useful USB charger
Absolutely love this backpack, especially the built-in charger!