SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic find! This sun hat is my new summer essential. The bowknot adds such a chic touch, making it both functional and fashionable. I've worn it to the beach, garden parties, and even just out on err - it's perfect for any sunny day occasion. And the straw material? Super breathable so you won't get too hot under there. It's like having own personal shade wherever you go! 😎👒
Love this hat! It's lightweight, breathable and the bowknot adds a cute touch. Perfect for sunny days!
I bought this hat for my wife as a surprise gift and she absolutely adores it! She wears it all the time now when we're out in our garden or at the park with our kids. Not only does she look incredibly stylish but also, I can tell that her face is well-protected from harsh sunlight which makes me feel relieved about her skin health. A great buy indeed!
A must-have for anyone who loves spending time outdoors in the sunshine but also cares about their skin health. And that adorable bowknot detail? Just icing on top of an already fabulous cake.
This straw hat has been such a game changer for me during these hot summer months! Its wide brim provides ample shade keeping those harmful UV rays at bay while still allowing me to enjoy outdoor activities without squinting or feeling uncomfortable heat on my head. Plus, its cute bowknot design brings compliments every time I wear it – who knew protection could be so stylish?
This sun is my summer hero! Wide brim keeps me cool while looking stylish. The bowknot is a nice feminine touch.
I'm obsessed with this straw hat! I get compliments every time I wear it out. Plus, it provides great shade from the sun.
Never thought I'd rave about a hat but here we are...I'm obsessed with this one!! It fits perfectly - not too tight nor loose - and the bowknot detail is just so cute. It's also great at blocking out the sun without making me feel hot or suffocated. I've worn it to picnics, beach trips and even on a hike - it's like my personal portable shade! Definitely worth every penny 👌💕
The perfect accessory for any summer outfit - comfortable, chic and practical. This sun hat has it all!
Bought this as part of my beach vacation gear and couldn't be happier - fits perfectly, feels light yet sturdy enough not to fly off with each gust of wind 💨
This wide-brimmed beauty has been such a game changer during outdoor events lately–provides ample protection against harsh sunlight without compromising style 👌💕