SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid racket sports player, I've tried numerous grip tapes over the years. But this camouflage grip tape has truly impressed me on so many levels! First off it's incredibly absorbent - my hands tend to sweat a lot during intense matches and this tape handles that like a champ. No more slipping rackets causing missed shots or worse, accidents. Secondly, the anti-slip feature is fantastic; it provides just the right amount of stickiness to keep my racket firmly in hand without feeling uncomfortable or overly sticky. The durability is another big plus point – after several heavy-duty games, it still looks and feels as good as new! And let’s not forget its unique camouflage design which adds a cool aesthetic touch to my equipment while also masking any wear and tear quite effectively. Overall, I couldn't be happier with this product; it certainly delivers what it promises.
finally found the perfect grip tape! it's not just about cool with its camo design, but this stuff actually works. my racket stays firm in hand even during intense matches. sweat absorption is top-notch too.
Impressive camouflage grip tape! Firm hold, great absorbency and stylish design. Highly recommend!
Abs thrilled with this camouflage grip tape. It’s soft yet sturdy and provides excellent grip without being overly sticky or uncomfortable. The absorbency is a bonus, no more slippery rackets due to sweaty hands!
As someone who plays racket sports regularly, I've tried my fair share of grip tapes. This camouflage grip tape is definitely a standout! It's not only visually appealing with its unique design but also highly functional. The sweat absorption capacity is exceptional, ensuring that the racket doesn't slip out of my hand during intense games. Plus, it provides an excellent anti-slip feature without feeling overly sticky or uncomfortable. All in all, it has significantly improved my game experience!