SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virale.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virale.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this water bottle with a built-in medicine organizer for a few weeks now, and it has made my so much easier. I used carry around separate containers for my pills and water, which was always cumbersome. This product combines both in such an ingenious way! The 600ml capacity is perfect; it's not too bulky but holds enough water to keep me hydrated throughout the day. The pill compartments are spacious enough to fit all my daily vitamins and medications without any issues. Plus, the design is sleek and fits easily into my backpack or gym bag. Cleaning it is also straightforward since everything comes apart easily. Overall, I'm really impressed with how practical and convenient this item is.
this water bottle with a built-in medicine organizer is so convenient! i never forget my pills now and it keeps me hydrated all day 😍
This water bottle with an integrated pill organizer is exactly what I needed. It keeps my medication schedule on track and ensures I stay hydrated throughout the day. The design sleek, fits perfectly in my backpack, and has become an essential part of my daily routine. Highly recommend for anyone who needs a simple solution to manage their meds!
useful
Amazing product! The combined pillbox and water bottle saves space in my bag. Perfect for traveling or daily use, highly recommend!
This two-in-one water bottle and medicine box has truly simplified my routine. As someone who travels frequently for work, having an all-in-one solution means fewer things to pack and worry about losing along the way The bottle itself feels sturdy yet lightweight, making it ideal for carrying around during busy days or long trips It keeps me on top of both hydration needs as well as medication schedules effortlessly
I’m absolutely thrilled with this purchase! The water bottle plus pill organizer combo is genius. It’s perfect for gym sessions and travel, no more carrying separate containers. Super handy and practical
Super handy, keeps my meds and water in one place!
I’m thoroughly impressed with this combo water bottle and medicine box! As someone who's always on the go, it's incredibly convenient to have everything in one place. No more fumbling around for pills or carrying extra containers. Plus, it’s leak-proof and easy to clean which makes it even better
Perfect for travel, no more forgetting pills or staying dehydrated!